How far in advance should I make my reservation.
We suggest making you reservation as soon as possible in advance to your event. Once a time slot has been filled it is removed from the system on that specific day. All events are paid in full online and completed by our secure server. You will receive an immediate order confirmation by email once you complete checkout
What is your refund policy?
If cancelled 30 or more days prior to your event - $0 Cancellation Fee
If cancelled within 29 Days of your event $50 Cancellation Fee
If cancelled within 10 days of event, $100 Cancellation Fee
These fees will be deducted from original online transaction and remaining balance credited back to your original payment choice.
If cancelled due to weather a full refund will be given or you have the option to pick a different date that your selected unit is available.
How much room is needed for a bounce house and what surfaces can the bounce house be set up on?
You will need to provide a level area of about 4 feet by 4 feet wider than the dimensions of the bounce house you are renting with an overhead clearance of about 18 feet for our units. Our units can be set up on any level surface such as grass, concrete, asphalt and even indoor gymnasiums. Please specify which surface the bounce house will be setup on so we can provide the appropriate anchors.
Do you set up in parks?
Yes. Call us for pricing. Many parks do require a permit. If the Park does not have electric service you would need to add a generator to the rental.
Do you deliver and set up the bounce houses?
Yes. We deliver and set up all bounce house units and insure that they are clean before your party starts. We also insure that the units are in good working condition as we test the units for safety after set up.
FREE DELIVERY is included within a 15 mile radius of 13212.
Delivery from 15-25 miles is an extra $20.00. Delivery from 26-40 miles is an extra $40.00. Extra delivery fees will be collected at the event
What time do you deliver and pick-up the bounce house?
Bounce House Wilmington has 3 delivery time slots per day. You can choose 9:30am-11:00am, 11:00am-12:30pm or 12:30pm-2:00pm! If you need more specific delivery/pick-up times please call us at 910-899-8990 to discuss.
All rentals will be picked up starting at 6:30pm!
How long does it take to set up the bounce house?
It takes about 20-30 minutes to set up the unit and review the safety guidelines and sign all paperwork required with you.
Who will come and break down the bounce houses?
The same driver will come and break down the bounce house unit and the break down time is 20-30 minutes. Please do not release the unit to anyone else unless you receive specific instructions from the original driver.
What kind of power is required?
All units must be within 50 feet of an electrical outlet. We provide 50ft heavy duty extension cords with all our bounce house rentals.
Are inflatables safe?
Absolutely! As long as all the rules outlined on the operating procedures page of your Safety Instructions are followed, and the unit is supervised at all times, they are very safe
What are my responsibilities as the renter of the bounce house?
A responsible adult must be assigned to supervise the children while the unit is in use. The adult must know all the safety rules and also be the enforcer of these rules. The renter is responsible for the safety of the children and the care of the equipment.