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Frequently Asked Questions

How far in advance should I make my reservation?
We suggest making your reservation as soon as possible, in advance to your event. Once a time slot has been filled, it is removed from the system on that specific day. All events are paid in full online and completed by our secure server. You will receive an immediate order confirmation by email once you complete checkout.
 
Is the type of surface where the water slide is grounded important?
Yes, the grounding surface for a water slide does matter. It’s essential to place the water slide on a level, stable, and non-slippery surface to ensure safe operation. A suitable grounding surface helps prevent the slide from shifting or tilting during use, reducing the risk of accidents or injuries. Additionally, the surface should be free from hazards such as rocks, debris, or uneven terrain that could pose tripping hazards or damage the slide. Bounce House Wilmington will NOT set up any of our water slides (when choosing wet option) on concrete, gravel or rocks. 
 
What is your refund policy?
If you cancel within 48 hours of booking your reservation, we will fully refund you. Example: You book today, you have 48 hours to cancel your event for a full refund of your deposit.

 If you cancel after 48 hours, then we will help you pick another date so you don’t lose your deposit.  Don’t worry if you don’t have another date in mind; we will just put a note in the system that you will call back with another date in the future.

 If Bounce House Wilmington cancels your event due to weather, a full refund will be given. Or, you have the option to pick a different date that your selected unit is available. Please refer to our “Weather Policy”. Link is below.

Please note deposits are final and non-refundable. Unless, your event is canceled within the above mentioned timeframe or Bounce House Wilmington cancels your event due to imminent weather.

How much room is needed for a bounce house and what surfaces can the bounce house be set up on?
You will need to provide a level area of about 4 feet by 4 feet wider than the dimensions of the bounce house you are renting, with an overhead clearance of about 24 feet for our units. Our units can be set up on any level surface such as grass, concrete, asphalt and even indoor gymnasiums. Please specify which surface the bounce house will be setup on so we can provide the appropriate anchors.

Do you set up in parks?
Yes. Call us for pricing. Many parks do require a permit. If the park does not have electric service you would need to add a generator to the rental.

Do you deliver and set up the bounce houses? 
Yes. We deliver and set up all bounce house units and ensure that they are clean before your party starts. We also ensure that the units are in good working condition as we test the units for safety after set up.
 
A delivery fee may be added at check out depending on which zip code you live in.
 
What time do you deliver and pick-up the bounce house?
You will have to give us a drop off time and a pick up time.  We will then ensure you that we will meet your times.  Once we have everyone’s drop off and pick up times, we will put a route together.  We start doing drops at 7:00 AM, so your drop could be as early as that. 
 
How long does it take to set up the bounce house?
It takes about 35 – 45 minutes to set up the unit. Bigger inflatables take anywhere from 60 – 90 minutes to set up. Please review the safety guidelines and sign all paperwork required.
 
Who will come and break down the bounce houses?
Our trained professionals will come out and break down the bounce house unit. The break down times vary based on the selection of items you rented. The breakdown can take anywhere from 30-90 minutes. Please do not release the unit to anyone else unless you receive specific instructions from the original driver.
 
What kind of power is required? 
All units must be within 75 feet of an electrical outlet. We provide 100 ft heavy duty extension cords with all our bounce house rentals. AMP requirements can be found when you click into any of our products.
 
Are inflatables safe? 
Absolutely! As long as all the rules outlined on the operating procedures page of your Safety Instructions are followed, and the unit is supervised at all times, they are very safe
 
What are my responsibilities as the renter of the bounce house?  
A responsible adult must be assigned to supervise the children while the unit is in use. The adult must know all the safety rules and also be the enforcer of these rules. The renter is responsible for the safety of the children and the care of the equipment.
 
 

Still have questions?
Feel free to use our Contact Form to reach out to us anytime.

Browse our most frequently asked questions list below to learn everything you need to know!

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.